Job Description
Are you ready to advance your IT career in the heart of Jacksonville, Florida?
Apex Digital Solutions is looking for a proactive and detail-oriented IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical services to our clients and employees, and we need a problem-solver who thrives in a fast-paced environment.
In this role, you will be the first point of contact for technical issues, ensuring our operations run smoothly. If you have a strong foundation in networking and a passion for helping others, we want you on our team.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive company culture.
Apply today and become part of the future of technology in Jacksonville!
Responsibilities
- Provide Tier 2 technical support to end-users via phone, email, and on-site visits.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and security access within Active Directory.
- Monitor network performance and respond to incidents to minimize system downtime.
- Conduct regular software updates, patch management, and hardware maintenance.
- Collaborate with the Network Engineering team to resolve complex infrastructure issues.
- Maintain accurate documentation of all IT tickets and resolutions.
Qualifications
- Associate degree or Certificate in Information Technology, Computer Science, or related field.
- CompTIA A+ Certification or equivalent experience is preferred.
- Proven experience in IT Help Desk or Desktop Support roles.
- Strong knowledge of Windows operating systems and networking fundamentals.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and move IT equipment when necessary.