Job Description
Are you ready to elevate your IT career in the heart of the Midwest?
We are seeking a Tech-Savvy IT Support Specialist to join the dynamic team at InnovateIT Corp in Indianapolis, IN. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations that drive our business forward. We offer a hybrid work model, competitive benefits, and a clear pathway for professional growth.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work schedule (3 days in-office).
- Opportunity to work with cutting-edge enterprise infrastructure.
- Professional development and certification reimbursement.
Key Responsibilities:
Responsibilities
- Tier 1 & 2 Helpdesk Support: Provide exceptional technical support via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Endpoint Management: Deploy, configure, and maintain desktops, laptops, printers, and mobile devices using Microsoft Endpoint Manager (Intune) and SCCM.
- Network Troubleshooting: Diagnose and resolve network connectivity issues, Wi-Fi problems, and local area network (LAN) connectivity for end-users.
- Software Installation & Maintenance: Manage software lifecycle including installation, updates, patches, and license compliance.
- Asset Management: Maintain accurate records of IT assets, conduct regular audits, and manage the inventory lifecycle.
- User Training: Conduct training sessions and create documentation to empower employees with self-service solutions.
Qualifications
- Certifications: CompTIA A+ or Network+ certification is required; Microsoft 365 Certified: Endpoint Administrator Associate is a plus.
- Education: Associate degree in Information Technology, Computer Science, or related field preferred.
- Experience: Minimum 2-3 years of experience in IT support, helpdesk, or technical support roles.
- Technical Skills: Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Communication: Excellent verbal and written communication skills with a customer-centric approach.
- Problem Solving: Ability to troubleshoot complex technical issues under pressure and provide creative solutions.