Job Description
Are you a problem-solving enthusiast looking to make a significant impact in a dynamic tech environment? Apex Digital Systems is seeking a skilled IT Support Specialist to join our growing team in Indianapolis, IN. We pride ourselves on delivering top-tier technical solutions and fostering a culture of innovation.
In this role, you will be the first line of defense for our employees' technology needs, ensuring seamless operations and high satisfaction rates. If you have a passion for technology and a knack for troubleshooting, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification support.
- A collaborative and inclusive company culture.
Responsibilities
- Provide tier 2 technical support to end-users via phone, email, and ticketing systems (e.g., Jira Service Desk).
- Configure and maintain hardware, including laptops, printers, and mobile devices.
- Manage software deployments, updates, and patch management using SCCM.
- Monitor network performance and troubleshoot connectivity issues.
- Assist in the administration of Active Directory and Microsoft 365 environments.
- Document technical issues and resolutions in our knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor's preferred).
- CompTIA A+ Certification or equivalent technical experience.
- 2+ years of experience in IT Support or Help Desk roles.
- Strong understanding of Windows 10/11, Office 365, and Active Directory.
- Excellent customer service and communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.