Job Description
We are hiring immediately for a talented IT Support Specialist to join our dynamic team in Baltimore, MD. If you thrive in a fast-paced environment and love solving complex technical problems, we want to meet you.
At Apex Tech Solutions, we don't just fix computers; we empower our clients with seamless technology integration and unmatched support. This is a fantastic opportunity for a technical professional to make a tangible impact from day one.
Why Join Us?
- Immediate Start: Don't wait weeks for a background check—join our team this week.
- Competitive Compensation: Earn between $55k and $75k depending on experience.
- Modern Environment: Work with cutting-edge tools and a collaborative culture.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and ticketing systems to end-users.
- Diagnose and resolve hardware and software issues, including printers, laptops, and network connectivity.
- Manage and configure desktop environments, operating systems, and mobile devices.
- Perform routine maintenance, software updates, and security patches.
- Assist in the deployment of new hardware and software solutions.
- Document all technical issues and resolutions in the knowledge base.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in IT Help Desk or technical support.
- Familiarity with Windows 10/11 and Microsoft Office Suite.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus.