Job Description
Are you an IT professional ready to make an immediate impact? Summit IT Services is seeking a skilled IT Support Specialist to join our growing team in Raleigh, NC. We are committed to excellence in technical support and offer a dynamic work environment where your skills will be valued.
In this role, you will be the frontline of our technical support operations, ensuring our clients' IT infrastructure remains robust and their operations seamless. If you thrive in a fast-paced environment and love solving technical puzzles, we want to meet you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and prioritize incoming help desk tickets using industry-standard ticketing systems (Jira/ServiceNow).
- Configure and troubleshoot workstations, printers, and mobile devices (iOS/Android).
- Perform routine system maintenance, OS updates, and security patch management.
- Collaborate with senior engineers to escalate and resolve complex technical incidents.
- Document all support activities and maintain a comprehensive knowledge base.
- Assist with network connectivity issues and VPN configurations.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification (or equivalent technical knowledge).
- 1-3 years of professional experience in IT Help Desk or Technical Support.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Excellent problem-solving skills and the ability to communicate complex concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Experience with Active Directory and basic networking concepts.