Job Description
Are you a tech-savvy problem solver looking for an opportunity to make an immediate impact? KanTech Solutions is seeking a highly motivated IT Support Specialist to join our growing team in Wichita, KS. We pride ourselves on delivering top-tier technical support to our clients and are looking for a dedicated professional who thrives in a fast-paced environment.
Why Join Us?
- Immediate Start: Don't wait for the perfect timing—start your career with us now.
- Competitive Pay: Earn between $52,000 and $65,000 annually based on experience.
- Modern Environment: Work with cutting-edge technology and a collaborative team.
As the IT Support Specialist, you will be the first line of defense for our technical infrastructure, ensuring seamless operations for our business partners.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the company's computer inventory, including laptops, printers, and peripherals.
- Assist in the deployment, configuration, and maintenance of operating systems and applications (Windows/macOS).
- Monitor network performance and troubleshoot connectivity problems to ensure 99.9% uptime.
- Collaborate with the IT team to implement security patches and updates.
- Document all technical issues, resolutions, and system changes in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-3 years of experience in IT Support, Help Desk, or a similar technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with remote access tools (TeamViewer, AnyDesk) and ticketing systems (Zendesk, Jira).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- CompTIA A+ certification is a significant plus.