Job Description
Are you a tech enthusiast looking to make an impact in the heart of Seattle? Apex Systems is seeking a highly motivated IT Support Specialist to join our dynamic team immediately.
We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about delivering exceptional user experiences. If you have a knack for technology and a desire to help others succeed, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support to employees via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security configurations within Active Directory.
- Perform hardware installations, upgrades, and maintenance for desktops, laptops, and peripherals.
- Assist in the deployment and configuration of Microsoft 365 (Office 365) applications.
- Maintain accurate inventory records of IT assets and software licenses.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of professional experience in IT Help Desk or Desktop Support.
- Strong working knowledge of Windows 10/11, macOS, and mobile device management.
- Familiarity with Active Directory, Group Policy, and O365 administration.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work flexible hours, including occasional on-call rotation.