Job Description
Are you a tech-savvy problem solver ready to take your career to the next level?
Join Apex Systems as our new IT Support Specialist in San Antonio, TX. We are searching for a proactive individual who thrives in a dynamic environment and is passionate about delivering exceptional technical support.
As a vital part of our IT team, you will ensure our infrastructure remains robust, secure, and user-friendly. This is an immediate opportunity to work with cutting-edge technologies and a collaborative team culture.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- Collaborative and inclusive work environment.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for employees efficiently and accurately.
- End-User Support: Provide first-class on-site and remote technical support via phone, email, and ticketing systems.
- System Administration: Manage user accounts, permissions, and security access within Active Directory and Microsoft 365.
- Hardware Lifecycle: Assist in the procurement, deployment, and maintenance of workstations, printers, and peripherals.
- Incident Management: Track and prioritize service requests using ITSM tools (e.g., ServiceNow) to ensure SLA compliance.
- Network Assistance: Perform basic network troubleshooting, cable management, and connectivity checks.
Qualifications
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified is highly preferred.
- Experience: 2+ years of proven experience in IT Help Desk or Technical Support roles.
- Technical Skills: Strong knowledge of Windows 10/11, Active Directory, Microsoft Office Suite, and remote desktop tools.
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon for non-technical users.
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Problem Solving: Ability to think critically and troubleshoot complex issues under pressure.