Job Description
We are looking for a dedicated and proactive IT Support Specialist to join our dynamic team in Louisville, KY. As a key member of our technical staff, you will ensure our employees have the tools and support they need to succeed in a fast-paced environment. If you have a passion for technology and a knack for problem-solving, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and cloud solutions.
- A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote access tools for internal users.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage Active Directory user accounts, permissions, and security protocols.
- Document all technical incidents and resolutions in the ServiceNow ticketing system.
- Collaborate with the DevOps team to ensure seamless integration of new applications.
- Perform regular system backups and perform disaster recovery procedures.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum of 2-3 years of experience in IT Help Desk or Technical Support roles.
- Strong proficiency in Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with networking concepts, TCP/IP, and basic router configuration.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified are highly preferred.
- Excellent interpersonal and communication skills with a focus on customer service.
- Ability to prioritize multiple tickets and manage time effectively under pressure.