Job Description
Join our dynamic tech hub in the heart of Silicon Valley! InnovateTech Solutions is seeking an IT Support Specialist to join our immediate-hire team in San Jose, CA. This is your chance to work with cutting-edge technology while supporting a diverse team of innovators. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes an immediate impact. If you're passionate about solving technical challenges and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Deploy and configure Windows/macOS endpoints, mobile devices, and cloud infrastructure
- Manage Active Directory, Azure AD, and MDM solutions for security compliance
- Resolve complex VPN, Citrix, and O365 connectivity issues within SLAs
- Document IT processes using ServiceNow and maintain knowledge base articles
- Collaborate with cybersecurity team on threat detection and incident response
- Support office AV systems and video conferencing setups for hybrid work
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in PowerShell, SCCM, and Intune for endpoint management
- Experience with Azure AD, O365, and cloud migration projects
- Strong analytical skills for diagnosing complex system issues
- Excellent written/verbal communication for cross-functional collaboration
- Ability to lift 25lbs for equipment deployments and maintain physical stamina