Job Description
Join our dynamic IT team as an IT Support Specialist in San Jose! We're seeking a tech-savvy professional to deliver exceptional user support across our enterprise environment. This critical role requires a blend of technical expertise and customer service excellence to maintain seamless operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture at the heart of Silicon Valley.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based systems
- Provide Level 1/2 support via ServiceNow ticketing system
- Deploy and configure desktops/laptops with imaging tools
- Document SOPs and maintain knowledge base articles
- Collaborate with network/security teams on incident response
- Train employees on cybersecurity best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Active Directory, SCCM, and remote tools
- Experience with ServiceNow ticketing and ITIL processes
- Strong troubleshooting skills for OS, network, and hardware issues
- Excellent written/verbal communication skills
- Bachelor's degree in Computer Science or related field