Job Description
We are looking for a dedicated IT Support Specialist to join our growing team in Atlanta, GA. This is an immediate hire opportunity for a technical professional who excels in problem-solving and providing exceptional user support. If you are ready to advance your career in a fast-paced environment, NovaTech Systems is the place for you.
As a key member of our IT department, you will serve as the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. We offer a competitive salary, comprehensive benefits, and a collaborative culture where your skills will make a real impact.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and respond to helpdesk tickets in a timely and professional manner.
- Perform hardware installations, including desktops, laptops, printers, and peripherals.
- Configure and troubleshoot Windows 10/11 and Microsoft Office 365 environments.
- Conduct regular system updates, security patches, and perform preventative maintenance.
- Document technical procedures and maintain accurate logs of all support activities.
- Collaborate with senior engineers to resolve complex network and infrastructure issues.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- CompTIA A+ and Network+ certifications are highly preferred.
- Minimum of 2 years of experience in a Helpdesk or IT Support role.
- Strong knowledge of Active Directory, Group Policy, and Windows operating systems.
- Excellent troubleshooting skills and the ability to diagnose complex technical problems quickly.
- Outstanding communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work occasional evenings or weekends to support critical system maintenance.