Job Description
Join our dynamic IT team in Milwaukee as an immediate opening for an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support across our organization. You'll be the go-to expert for troubleshooting hardware/software issues, maintaining network security, and ensuring seamless digital operations for 500+ employees. If you're passionate about solving problems and thrive in fast-paced environments, apply now and become part of our innovative tech-driven culture.
Responsibilities
- Provide Tier 1-2 technical support for Windows/macOS systems, peripherals, and business applications
- Manage helpdesk ticketing system with SLA adherence and 24/7 on-call rotation
- Deploy and configure hardware/software solutions including Active Directory and cloud services
- Monitor network security, patch management, and endpoint protection systems
- Document IT procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service escalations
- Train end-users on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and virtualization (VMware/Hyper-V)
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with helpdesk tools (ServiceNow, Jira, or Zendesk)
- Excellent communication skills and customer service orientation
- Ability to lift 30lbs and work flexible hours including nights/weekends