Job Description
Join our cutting-edge IT team in Baltimore as an IT Support Specialist and hit the ground running! We're seeking a tech-savvy professional to deliver seamless IT infrastructure support across our dynamic organization. Enjoy competitive compensation, comprehensive benefits, and the opportunity to make an immediate impact in a collaborative environment.
As a cornerstone of our operations, you'll ensure 99.9% system uptime while troubleshooting complex technical challenges. Our culture values innovation, work-life balance, and continuous learning – perfect for ambitious IT professionals ready to advance their careers.
Responsibilities
- Provide Tier 2-3 technical support for 200+ users including hardware/software troubleshooting
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime SLA
- Deploy and maintain Windows/macOS endpoints including imaging, patching, and security hardening
- Document IT processes using ServiceNow and maintain comprehensive knowledge base
- Collaborate with network team on firewall, VPN, and wireless infrastructure
- Lead hardware lifecycle management including procurement, deployment, and decommissioning
- Support cloud migrations and hybrid infrastructure optimization
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11, macOS, and Office 365
- Certified CompTIA A+ or equivalent (e.g., Microsoft 365 Certified)
- Strong experience with Active Directory, Group Policy, and Intune
- Advanced troubleshooting skills for hardware, software, and network issues
- Experience with ITIL processes and service management tools
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in IT or related field preferred