Job Description
Join our dynamic tech team immediately! TechFlow Solutions is seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to launch your career in a fast-paced environment where your expertise directly impacts business success. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
As the first point of contact for technical issues, you'll diagnose and resolve hardware/software problems, maintain system security, and implement IT infrastructure improvements. Your role is critical in minimizing downtime and ensuring seamless operations for our diverse clients across various industries.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain desktops, laptops, servers, and network equipment
- Manage user accounts, permissions, and security protocols (Active Directory, MFA)
- Document IT processes, incidents, and solutions in service management systems
- Collaborate with vendors for hardware procurement and software licensing
- Conduct regular system backups, updates, and security patch management
- Train users on new technologies and best practices
Qualifications
- 2+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and cloud platforms (Azure preferred)
- Strong troubleshooting skills for network connectivity, VPN, and endpoint security
- Excellent communication abilities with both technical and non-technical stakeholders
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Experience with ITIL service management principles