Job Description
Join our dynamic IT team in Wichita! We're seeking a passionate IT Support Specialist to resolve technical challenges and empower our users. As a key player in our growing organization, you'll deliver exceptional service while working with cutting-edge technology. Immediate start available – apply today to begin your career in a collaborative, forward-thinking environment!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain workstations, servers, and peripherals
- Manage Active Directory, O365, and cloud infrastructure (Azure/GCP)
- Document IT processes and maintain accurate asset inventory
- Collaborate with vendors for hardware/software procurement
- Train end-users on security protocols and best practices
- Monitor system performance and implement security patches
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- Strong customer service skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Knowledge of cybersecurity fundamentals and compliance standards
- Valid driver's license and reliable transportation