Job Description
Join our dynamic team as an IT Support Specialist in Baltimore! TechSolutions Inc. is a leading technology firm seeking a dedicated professional to provide exceptional technical support to our clients. If you're passionate about solving complex IT challenges and delivering outstanding customer service, this immediate hire opportunity is for you. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Baltimore.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage Active Directory, user accounts, and access permissions
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and ensure compliance with company policies
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency in Windows OS, Microsoft Office 365, and cloud services
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+, Network+, or Security+ certification preferred
- Excellent troubleshooting and problem-solving skills
- Ability to communicate technical concepts to non-technical users
- Valid driver's license and reliable transportation