Job Description
Join our dynamic IT team in Oklahoma City and make an immediate impact! TechCore Solutions is seeking a passionate IT Support Specialist to provide critical technical assistance to our growing client base. This is a rare opportunity to step into a rewarding role where your expertise will directly drive operational efficiency and user satisfaction. If you thrive in fast-paced environments and excel at solving complex technical challenges, we encourage you to apply today.
As an IT Support Specialist, you'll be the first point of contact for resolving hardware, software, and network issues. You'll collaborate with cross-functional teams to implement cutting-edge solutions while maintaining the highest standards of security and compliance. This position offers competitive compensation, comprehensive benefits, and clear pathways for career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 200+ end-users
- Manage Active Directory, Azure AD, and cloud-based services
- Deploy and configure network infrastructure (routers, switches, firewalls)
- Document IT processes and maintain asset management systems
- Implement security protocols and ensure compliance with industry standards
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, Microsoft 365, and cloud platforms
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Ability to work flexible hours including occasional on-call duties