Job Description
Are you a tech-savvy problem solver looking for your next big opportunity? Apex Digital Systems is currently seeking a talented IT Support Specialist to join our Indianapolis team immediately. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional technical support to our diverse client base.
In this role, you will be the first line of defense for our internal and external users, ensuring seamless technology operations. We offer a competitive salary, comprehensive benefits package, and a clear path for professional growth.
Responsibilities
- Provide Tier 2 technical support via phone, email, and ticketing systems (ServiceNow/Jira) to resolve hardware, software, and network issues.
- Perform hardware installations, upgrades, and troubleshooting for desktops, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory administration.
- Conduct regular system health checks and preventative maintenance to ensure system reliability.
- Onboard new employees by setting up their workstations and providing essential IT training.
- Collaborate with the network engineering team to address connectivity and security concerns.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ or Network+ is a plus).
- Minimum 2-3 years of experience in IT Support or Help Desk environments.
- Strong working knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Familiarity with remote support tools (TeamViewer, AnyDesk) and ticketing systems.
- Excellent customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Ability to work flexible hours, including occasional on-call rotation for critical issues.