Job Description
Join Our Dynamic Tech Team in San Francisco!
NexusTech Solutions is seeking a passionate IT Support Specialist to join our innovative team immediately. As a key member of our IT department, you'll ensure seamless technology operations for our fast-growing startup. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in the heart of Silicon Valley.
We're looking for a proactive problem-solver who thrives in collaborative environments. If you're ready to make an immediate impact and advance your career in IT, apply today!
Responsibilities
- Provide Tier 1-2 technical support for 200+ employees across hardware, software, and network systems
- Manage helpdesk ticketing system with 95% resolution within SLA timeframes
- Deploy and configure Windows/macOS endpoints, mobile devices, and peripherals
- Collaborate with vendors for hardware procurement, maintenance, and warranty support
- Document IT processes, knowledge base articles, and SOPs
- Assist with cybersecurity initiatives including phishing simulations and access management
- Support office infrastructure including AV systems, printers, and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- CompTIA A+/Network+ certification or equivalent practical experience
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or similar ITSM platforms
- Ability to lift 30 lbs for hardware deployments
- Excellent written and verbal communication skills
- Proven ability to prioritize tasks in high-pressure situations