Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our dynamic Jacksonville team! We're seeking a tech-savvy problem-solver to deliver exceptional user support across our growing organization. This urgent opening requires immediate availability to deploy cutting-edge solutions and maintain seamless operations. If you thrive in fast-paced environments and excel at turning technical challenges into opportunities, apply today and start making an impact from day one!
Responsibilities
- Deliver first and second-level technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across Active Directory
- Install, configure, and troubleshoot desktops, laptops, peripherals, and mobile devices
- Monitor system performance, security protocols, and backup solutions
- Document IT processes, solutions, and knowledge base articles
- Train users on new technologies and security best practices
- Collaborate with cross-functional teams on system improvements
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support/help desk experience
- Expertise in Windows OS, Active Directory, and cloud platforms (Microsoft 365)
- CompTIA A+/Network+ certifications required
- Strong troubleshooting skills for hardware, software, and network connectivity
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)