Job Description
Join our dynamic IT team at NexusTech Solutions and make an immediate impact! We're seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing client base in Minneapolis. This is a direct-hire opportunity offering competitive compensation, comprehensive benefits, and career growth in a cutting-edge environment. If you're passionate about solving complex technical challenges and thrive in fast-paced settings, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Deploy and maintain IT infrastructure including servers, workstations, and cloud services
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades and patches
- Monitor system performance and proactively address security vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Active Directory, Microsoft 365, and virtualization (VMware/Hyper-V)
- CompTIA A+/Network+ or equivalent industry certifications required
- Strong troubleshooting skills for hardware, network connectivity, and application issues
- Experience with ITIL processes and service desk management tools
- Ability to work independently with minimal supervision while meeting SLAs
- Valid driver's license for occasional on-site client visits