Job Description
Join our dynamic IT team in Sacramento as an IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This is a direct-hire opportunity with competitive benefits and rapid career growth potential.
At Sacramento Tech Solutions, we pride ourselves on fostering a collaborative environment where innovation meets technical excellence. As an IT Support Specialist, you'll be the backbone of our digital infrastructure, ensuring seamless operations for 150+ employees while working with cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets via ServiceNow with 99% SLA adherence
- Deploy and maintain Windows 10/11 systems, Office 365, and cloud applications
- Implement cybersecurity protocols including MFA and endpoint protection
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
- Support office AV systems and video conferencing setups
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Group Policy, and Intune
- Experience with ServiceNow or similar ITSM platforms
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication skills
- Ability to work flexible hours including occasional on-call duties