Job Description
Join our dynamic IT team in Louisville as an IT Support Specialist and make an immediate impact! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This is a rare opportunity to step into a key role with competitive compensation and career advancement potential.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop environments
- Manage Active Directory accounts and permissions
- Deploy and maintain Microsoft 365 applications
- Provide remote and on-site technical support to end-users
- Document technical procedures and maintain knowledge base
- Collaborate with network team on infrastructure projects
- Implement security protocols and patch management
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11 and Microsoft 365
- Strong troubleshooting skills for hardware/network issues
- Experience with Service Desk ticketing systems
- Excellent customer service and communication skills
- Ability to work independently and prioritize tasks