Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist and become the backbone of our digital operations. We're seeking a tech-savvy professional to deliver exceptional IT services across our San Antonio headquarters. With competitive compensation, comprehensive benefits, and rapid career advancement opportunities, this is your chance to make an immediate impact in a thriving tech hub. Bring your expertise and passion for problem-solving to an environment that values innovation and employee growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person
- Manage user accounts, permissions, and access controls across Windows and macOS environments
- Deploy, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware repairs and software licensing
- Support cloud infrastructure including Microsoft 365 and Azure environments
- Conduct cybersecurity awareness training for employees
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network connectivity
- Experience with Service Desk ticketing systems (Jira/ServiceNow preferred)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties