Job Description
Join our dynamic team as an IT Support Specialist and become the backbone of our technology infrastructure! We're seeking a tech-savvy professional to provide immediate technical assistance to employees, ensuring seamless operations across our organization. This is a high-impact role requiring quick problem-solving and exceptional customer service skills.
Responsibilities
- Diagnose and resolve hardware/software issues including desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access controls across company systems
- Install, configure, and maintain network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support via ticketing system and direct assistance
- Document IT processes, solutions, and create knowledge base articles
- Collaborate with vendors for hardware repairs and software licensing
- Implement cybersecurity best practices and maintain system backups
- Train employees on new technologies and software applications
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk software (ServiceNow, Jira, Zendesk)
- Excellent troubleshooting and diagnostic abilities
- Strong written and verbal communication skills
- Ability to work independently and manage multiple priorities