Job Description
Join our dynamic IT team in Albuquerque immediately! TechSolutions Inc. is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll resolve hardware/software issues, maintain network infrastructure, and ensure seamless digital experiences for users across diverse industries.
We offer competitive compensation, comprehensive benefits, and a collaborative environment focused on innovation. If you're ready to make an impact in Albuquerque's tech scene, apply today and start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and firewalls
- Provide remote and on-site technical support to end-users
- Implement security protocols and data backup systems
- Document technical procedures and maintain asset inventory
- Collaborate with vendors for hardware procurement and service contracts
- Train users on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and cloud services
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and communication skills
- Ability to work independently and manage priorities