Job Description
Join our dynamic IT team in Fort Worth, TX as an IT Support Specialist! We're seeking a highly skilled professional to provide immediate technical assistance to our growing client base. This full-time role offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities in a fast-paced tech environment. If you're passionate about solving complex technical challenges and delivering exceptional customer service, we want to hear from you today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage help desk tickets and prioritize incident resolution
- Install, configure, and maintain desktop/laptop systems and peripherals
- Administer user accounts, permissions, and security protocols
- Document technical processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system backups and disaster recovery testing
Qualifications
- 3+ years of experience in IT support/help desk environments
- Strong proficiency in Windows 10/11, macOS, and Active Directory
- CompTIA A+ or equivalent certification required
- Experience with cloud services (Azure, Office 365)
- Excellent troubleshooting and diagnostic skills
- Strong written and verbal communication abilities
- Ability to work independently and manage multiple priorities
- Valid Texas driver's license preferred