Job Description
Join our dynamic IT team in Wichita and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your opportunity to thrive in a fast-paced environment where your expertise directly impacts business success. Immediate openings available!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and system configurations
- Install, configure, and maintain desktop/laptop systems
- Monitor system performance and security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with vendors for hardware/software procurement
- Train end-users on technology best practices
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS (10/11), Active Directory, and Office 365
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Basic knowledge of cloud platforms (Azure/AWS)