Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Systems is looking for a talented IT Support Specialist to join our dynamic team in Houston, Texas. We pride ourselves on delivering top-tier technical solutions and exceptional customer service to our clients.
In this role, you will be the first line of defense for our internal and external users, ensuring seamless technology operations. You will have the opportunity to work with cutting-edge technology and collaborate with a team of passionate IT professionals.
Why You Should Apply:
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous 401(k) matching and paid time off.
- Continuous learning and professional development opportunities.
Join us in driving innovation and efficiency through superior technical support.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices (iOS/Android).
- Manage Active Directory user accounts, group policies, and security permissions.
- Monitor system performance and respond to incidents to minimize downtime.
- Collaborate with vendors to resolve hardware procurement and warranty issues.
- Document all technical procedures and support tickets in the ticketing system.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ and Network+ certification is preferred.
- Strong knowledge of Microsoft Windows, macOS, and Microsoft Office 365.
- Experience with VPNs, remote access tools (e.g., TeamViewer, AnyDesk), and helpdesk software.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.