Job Description
Join the Future of IT Support in Miami
We are TechNova Systems, a leading technology solutions provider based in the vibrant heart of Miami, Florida. We are currently hiring now for a proactive and detail-oriented IT Support Specialist to join our growing team. If you are passionate about resolving complex technical issues and providing exceptional user support, we want to meet you.
In this role, you will serve as the primary technical contact for our employees, ensuring our infrastructure runs smoothly while delivering a top-tier user experience. We offer a competitive salary, comprehensive benefits, and a collaborative work environment in the sunny Miami area.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical support via phone, email, and in-person to resolve hardware, software, and network issues efficiently.
- Incident Management: Log, track, and manage all IT support tickets using our ticketing system to ensure timely resolution and high customer satisfaction.
- Hardware & Software Deployment: Assist in the provisioning, configuration, and troubleshooting of workstations, laptops, printers, and mobile devices.
- Network Maintenance: Monitor network performance, troubleshoot connectivity issues, and ensure secure access to company resources.
- End-User Training: Conduct training sessions and create documentation to empower users with best practices for technology usage.
- Security Compliance: Assist in enforcing IT security policies and ensuring all systems are up to date with the latest patches and antivirus definitions.
Qualifications
- Experience: 2+ years of experience in IT support, Help Desk, or Desktop Support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Proficient in Windows 10/11 and Microsoft Office Suite; experience with Active Directory and remote support tools (e.g., TeamViewer, LogMeIn).
- Education: Associate’s degree in Computer Science, Information Technology, or related field.
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon into plain English.
- Soft Skills: Strong problem-solving abilities, patient demeanor, and a customer-first mindset.