Job Description
Are you a tech-savvy problem solver looking for an opportunity to make an impact immediately? Apex Tech Solutions is seeking a skilled IT Support Specialist to join our growing team in Jacksonville, FL.
We are a forward-thinking company dedicated to providing top-tier technical support. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations and a positive user experience.
Why Join Us?
- Hiring Immediately: Don’t wait—start your career adventure today.
- Competitive Salary: $55k - $75k base salary with annual reviews.
- Modern Environment: Work with cutting-edge tools and a collaborative team culture.
- Benefits: Comprehensive health, dental, and vision coverage.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage user accounts, permissions, and active directory administration.
- Perform routine maintenance and troubleshooting of local area networks (LAN), wireless networks, and peripherals.
- Install, configure, and deploy workstations, laptops, and mobile devices.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Collaborate with the IT team to implement software updates and security patches.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Valid CompTIA A+ Certification is strongly preferred.
- 1-3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Willingness to work occasional on-call rotation or overtime during system upgrades.