Job Description
Join our dynamic tech team in the heart of San Francisco! TechNova Solutions is seeking a highly motivated IT Support Specialist to deliver exceptional technical assistance to our innovative workforce. This immediate opportunity offers a competitive salary package, comprehensive benefits, and the chance to work with cutting-edge technologies in a collaborative environment.
Why Join Us? We pride ourselves on fostering a culture of growth and innovation. As an IT Support Specialist, you'll be the backbone of our operations, ensuring seamless technology experiences that drive business success. Your expertise will directly impact our mission to deliver world-class digital solutions.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 150+ employees
- Deploy and manage Windows/macOS endpoints, mobile devices, and cloud infrastructure
- Implement IT security protocols including VPN, MFA, and endpoint protection
- Document technical procedures and maintain accurate asset inventory systems
- Collaborate with vendors for hardware procurement and service-level agreements
- Lead IT onboarding/offboarding processes with HR coordination
- Monitor system health and proactively address potential technical risks
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency with ITSM tools (ServiceNow, Jira Service Management) and remote support platforms
- Excellent troubleshooting skills with hardware diagnostics and software conflicts
- Ability to manage competing priorities and communicate technical concepts clearly
- Proven experience with Active Directory, Azure AD, and endpoint management tools