Job Description
Join our dynamic team in Colorado Springs as an IT Support Specialist! We're hiring immediately for a critical role supporting our growing tech infrastructure.
Are you a tech enthusiast with a passion for problem-solving? TechSolutions Inc. is seeking an experienced IT Support Specialist to deliver exceptional technical support to our 200+ employees. This is a high-impact opportunity to shape our IT operations while advancing your career in a thriving tech hub.
What We Offer:
- Competitive salary and comprehensive benefits package
- Immediate start date – no waiting!
- Modern office in downtown Colorado Springs
- Career growth opportunities in a scaling company
- Collaborative, fast-paced environment
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain Windows/macOS endpoints and mobile devices
- Administer cloud services (Office 365, Azure) and on-premise systems
- Create and maintain IT documentation and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent troubleshooting and customer service skills
- Ability to lift 30 lbs for hardware installation