Job Description
Are you a technical problem-solver with a passion for empowering users? Bay Area Infrastructure Group is seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic team in Oakland, CA. In this role, you will serve as the primary point of contact for internal technical support, ensuring our organization's technology infrastructure runs smoothly and securely. We offer a collaborative work environment, competitive benefits, and opportunities for professional growth within the tech sector.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and certification reimbursement.
- Collaborative and inclusive company culture.
- State-of-the-art equipment and modern office amenities.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues via ticketing systems.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, permissions, and Active Directory security policies.
- Respond to and resolve help desk tickets in a timely and professional manner, maintaining high customer satisfaction scores.
- Collaborate with the IT team to deploy software updates, patches, and security patches across the organization.
- Assist in the management of network infrastructure, including troubleshooting connectivity issues and VPN access.
- Conduct regular hardware audits and inventory management to ensure asset accuracy.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2-3 years of professional experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Familiarity with Active Directory, Group Policy, and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills and the ability to work independently as well as in a team environment.
- CompTIA A+ certification is a plus but not required.