Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? BlueWave IT Services is seeking a dedicated and detail-oriented IT Support Specialist to join our growing team in Virginia Beach. We pride ourselves on delivering exceptional technical support to our diverse client base.
In this role, you will be the first line of defense for hardware and software issues, ensuring our internal and external teams remain productive and connected. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues via phone, email, and in-person.
- Manage and maintain user accounts, permissions, and Active Directory configurations.
- Troubleshoot and resolve printer, scanner, and peripheral connectivity issues.
- Install, configure, and patch desktop operating systems (Windows 10/11) and applications.
- Assist in the deployment of new hardware, including laptops, monitors, and mobile devices.
- Document all technical issues, resolutions, and steps in the ticketing system.
- Collaborate with the IT team to improve help desk processes and efficiency.
Qualifications
- Associate degree in Information Technology or equivalent work experience.
- CompTIA A+ or Network+ certification is highly preferred.
- Minimum of 2-3 years of experience in IT support, Help Desk, or a related technical role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, Group Policy, and basic networking concepts.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and the ability to prioritize multiple tickets effectively.