Job Description
Are you a problem-solver with a passion for technology? Santa Ana Innovations is looking for a dedicated IT Support Specialist to join our dynamic team in Santa Ana, CA. We are committed to providing top-tier technical support to our employees and clients, ensuring our infrastructure runs smoothly.
In this role, you will be the first point of contact for our internal IT needs, acting as a bridge between our users and complex systems. If you thrive in a fast-paced environment and love troubleshooting, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- Collaborative and inclusive work culture in the heart of Orange County.
Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Manage and respond to help desk tickets using ticketing systems (e.g., JIRA, ServiceNow).
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Assist with the implementation of IT security policies and software updates.
- Provide remote and on-site technical support to employees across various departments.
- Collaborate with senior IT staff on system upgrades and network maintenance.
- Maintain accurate records of all support interactions and resolutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in Help Desk, Technical Support, or Desktop Support roles.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Experience with Active Directory, Remote Desktop, and basic networking concepts.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to explain complex technical concepts to non-technical users clearly.
- CompTIA A+ certification is a plus but not required.