Job Description
We are seeking a dynamic IT Support Specialist to join our growing team in Baltimore, MD. In this role, you will be the frontline of our technical operations, ensuring our employees have the tools and support they need to succeed. If you are passionate about technology and enjoy troubleshooting complex issues, we want to meet you.
At Apex Technology Partners, we value innovation and dedication. Our office is located in the vibrant Inner Harbor, offering a modern work environment with opportunities for professional growth and career advancement.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development opportunities and certifications support.
- Modern office space in downtown Baltimore.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including Windows OS, Microsoft Office, and peripheral devices.
- Manage and maintain the inventory of IT equipment, ensuring accurate asset tracking.
- Configure and troubleshoot network connectivity and printers.
- Log all support tickets into the ticketing system and follow up to ensure resolution.
- Assist in the deployment of new hardware and software updates across the organization.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 1-3 years of professional experience in IT Support or Help Desk.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is highly desirable.