Job Description
Are you a tech-savvy problem solver looking to make an impact? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our growing team in the heart of Fresno, CA. In this role, you will be the first line of defense for our employees, ensuring seamless technology operations and delivering top-tier user support.
We offer a competitive salary, comprehensive benefits package, and a collaborative environment where your technical skills are valued and your professional growth is prioritized. If you have a passion for technology and a knack for helping others, we want to hear from you.
Why Join Us?
- Competitive salary and performance bonuses.
- Health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office environment in downtown Fresno.
Responsibilities
- Provide Tier 2 technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Manage and resolve Help Desk tickets within defined Service Level Agreements (SLAs).
- Configure and maintain desktop environments, including Windows 10/11 and macOS.
- Assist with the deployment, imaging, and setup of new hardware and peripherals.
- Monitor system performance and troubleshoot network connectivity issues.
- Collaborate with the IT team to implement security patches and software updates.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent professional experience.
- 1-3 years of experience in IT support, Help Desk, or a similar technical role.
- Strong working knowledge of Microsoft Windows OS, Office 365, and Active Directory.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn, etc.) is highly desirable.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to lift and move computer equipment weighing up to 50 lbs.