Job Description
We are seeking a dedicated IT Support Specialist to join our dynamic team in Fresno, CA. If you thrive in a fast-paced environment and enjoy resolving complex technical challenges, this is the perfect opportunity for you.
In this role, you will serve as the primary point of contact for our internal employees, ensuring seamless access to technology resources. You will play a crucial role in maintaining our IT infrastructure and driving operational excellence.
Why Choose TechSolutions?
- Competitive salary and comprehensive benefits.
- Generous paid time off and holiday package.
- Professional development and certification reimbursement.
- A collaborative and inclusive company culture.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via ticketing systems.
- Manage user accounts, permissions, and security protocols within Active Directory and Microsoft 365.
- Install, configure, and troubleshoot desktop operating systems, peripherals, and mobile devices.
- Monitor network performance and perform routine maintenance to ensure system reliability and security.
- Respond to helpdesk inquiries promptly and communicate technical solutions clearly to non-technical users.
- Collaborate with vendors to manage hardware upgrades, software licensing, and third-party service contracts.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid CompTIA A+ certification or equivalent technical training is highly preferred.
- Proven experience in desktop support, helpdesk, or IT support roles (1-3 years preferred).
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Excellent troubleshooting and problem-solving skills with a logical approach to technical issues.
- Strong verbal and written communication abilities to interact effectively with staff and management.