Job Description
Are you a technical problem solver passionate about empowering users? TechFlow Solutions is currently seeking a skilled IT Support Specialist to join our dynamic team in El Paso, Texas.
We pride ourselves on delivering top-tier technology services to our clients. As an IT Support Specialist, you will be the first point of contact for our employees, ensuring seamless access to technology and maintaining a robust IT infrastructure. If you have a knack for troubleshooting and a desire to grow your career in a forward-thinking environment, we want to hear from you.
Why You'll Love Working Here
- Competitive Compensation: Annual salary between $55k and $75k depending on experience.
- Hybrid Work Model: Enjoy a flexible schedule with 3 days in the office.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching.
- Career Growth: Access to training programs and certification reimbursement.
What You'll Do
Our IT Support Specialist plays a vital role in our daily operations, bridging the gap between complex technology and user needs.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Install, configure, and troubleshoot hardware (laptops, printers, monitors) and software (Windows, Office 365, antivirus).
- Manage and maintain Active Directory, user accounts, and security policies.
- Respond to and resolve help desk tickets within established Service Level Agreements (SLAs).
- Conduct regular system maintenance, patch management, and hardware upgrades.
- Collaborate with the IT team to implement new technologies and improve workflow efficiency.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent relevant experience.
- Valid CompTIA A+ certification is preferred but not required.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with Active Directory, DHCP, and DNS.
- Excellent communication skills with a focus on customer service and patience.
- Ability to lift and carry equipment weighing up to 50 lbs as needed.