Job Description
Are you a tech-savvy problem solver looking to make an impact? Nexus Digital Solutions is seeking a highly motivated IT Support Specialist to join our dynamic team in Denver. We pride ourselves on a cutting-edge environment where your expertise will directly enhance our clients' digital infrastructure and user experience.
Why Join Us?
We offer a competitive benefits package, continuous learning opportunities, and a collaborative culture that values innovation.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and ticketing systems (Jira/ServiceNow).
- Configure, deploy, and troubleshoot hardware, software, and peripherals for desktop and mobile environments.
- Manage Active Directory user accounts, permissions, and security policies.
- Perform regular system maintenance, patch management, and backups to ensure data integrity.
- Collaborate with the network engineering team to resolve complex connectivity and infrastructure issues.
- Conduct user training sessions on new software and security best practices.
- Monitor IT service levels and assist in the development of technical documentation and runbooks.
Qualifications
- Minimum of 2-3 years of experience in IT support, help desk, or a related technical role.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS, DHCP).
- CompTIA A+ or equivalent technical certification is preferred.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and prioritize multiple tickets in a fast-paced environment.
- High school diploma or GED required; Associate degree in Computer Science is a plus.