Job Description
Join our dynamic team as an IT Support Specialist in Dallas! We're seeking a tech-savvy professional to provide immediate technical assistance and maintain our digital infrastructure. This urgent opening offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies. Apply now and become an integral part of our innovation-driven organization!
Responsibilities
- Diagnose and resolve hardware/software issues across 150+ endpoints
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Provide Tier 1-2 support via ticketing system and remote assistance
- Deploy and maintain security protocols including endpoint protection
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support audio-visual systems for hybrid meetings
Qualifications
- 3+ years in IT support with Windows/macOS troubleshooting
- CompTIA A+/Network+ or equivalent certification required
- Experience with ServiceNow or similar ticketing systems
- Strong knowledge of TCP/IP networking and cloud services
- Excellent communication skills and customer service aptitude
- Ability to lift 30lbs for equipment maintenance
- Bachelor's degree in IT or related field preferred