Job Description
Join a top-tier technology firm in Dallas and start your career today!
Apex Systems is hiring immediately for a skilled IT Support Specialist to join our dynamic team. We are looking for a technical professional who is passionate about solving problems and ensuring business continuity for our clients.
In this role, you will act as the primary point of contact for all IT-related inquiries. We pride ourselves on a modern work environment and offer a comprehensive benefits package, including health, dental, vision, and a generous 401(k) matching program.
Why Apply?
• Immediate start available
• Competitive salary and benefits
• Professional growth opportunities
• Collaborative culture in the heart of Dallas
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve complex technical issues for end-users, including desktops, laptops, printers, and peripherals.
- Help Desk Management: Log, track, and prioritize incoming support tickets using our ticketing system (ServiceNow/Zendesk) with a focus on speed and accuracy.
- Network & Security: Assist in maintaining local area network (LAN) integrity and enforcing security protocols to protect company data.
- User Administration: Manage user accounts, permissions, and access rights within Active Directory and Microsoft 365 environments.
- Onboarding & Training: Support the onboarding process for new hires by setting up workstations and conducting basic software training.
- Remote Support: Provide remote assistance via tools like TeamViewer or AnyDesk when on-site visits aren't feasible.
Qualifications
- Experience: 1-3 years of proven experience in IT support, help desk, or a related technical field.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Proficiency: Strong working knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills with a logical approach to troubleshooting complex issues.
- Education: Associate’s degree in Information Technology, Computer Science, or a related field is required.