Job Description
We are looking for a dedicated IT Support Specialist to join our growing team in Columbus, Ohio. In this role, you will be the first line of defense for our employees' technical needs, ensuring seamless operations and high user satisfaction. You will work in a fast-paced environment where your problem-solving skills will be valued and rewarded.
Key Highlights:
- Competitive salary package and comprehensive benefits.
- Opportunities for professional development and certification reimbursement.
- Modern office environment with flexible work options.
- Collaborative culture focused on innovation and efficiency.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network-related issues via phone, email, and in-person.
- Manage user accounts, permissions, and security access within Active Directory.
- Configure, deploy, and troubleshoot Windows 10/11 and macOS environments.
- Install, configure, and maintain peripherals, printers, and mobile devices.
- Monitor system performance and respond to alerts to minimize downtime.
- Document technical procedures and maintain a comprehensive knowledge base.
- Collaborate with the IT Manager to implement new technology solutions.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ Certification is strongly preferred.
- 2+ years of experience in Helpdesk or Desktop Support roles.
- Strong knowledge of Microsoft Office Suite and Windows operating systems.
- Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tickets and work efficiently under pressure.