Job Description
Are you a technical problem solver passionate about delivering exceptional user experiences?
Apex Horizon Solutions is looking for a dedicated IT Support Specialist to join our rapidly growing team in Colorado Springs. In this role, you will be the front line of our technical support, ensuring our employees have the tools and connectivity they need to succeed. We value innovation, proactive maintenance, and a customer-first approach to technology.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology including Microsoft 365 and Azure.
- Supportive and collaborative work environment in the heart of Colorado.
- Professional development opportunities and clear pathways for advancement.
If you are ready to take your IT career to the next level, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and remote access tools.
- Manage and maintain the IT inventory, including laptops, peripherals, and mobile devices.
- Configure and deploy workstations and software applications for new employees.
- Monitor network performance and troubleshoot connectivity issues to ensure business continuity.
- Administer user accounts, permissions, and security protocols within Active Directory.
- Conduct regular hardware maintenance and perform system updates.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 2-3 years of experience in IT support, help desk, or a related field.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Familiarity with networking concepts, IP addressing, and basic router configuration.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- CompTIA A+ certification is a plus but not required.
- Ability to lift and carry equipment and work in a standard office environment.