Job Description
We are currently seeking a Level 2 IT Support Specialist to join our dynamic team in Colorado Springs. In this role, you will serve as the primary point of contact for technical issues, ensuring our infrastructure runs smoothly and our employees remain productive. We pride ourselves on a culture of innovation and offer a comprehensive benefits package, including health insurance, 401(k) matching, and professional development opportunities.
Our ideal candidate is a problem-solver with a passion for technology and a commitment to excellent customer service.
Responsibilities
- Provide advanced technical support via phone, email, and remote desktop tools.
- Configure, deploy, and maintain hardware, including laptops, printers, and mobile devices.
- Troubleshoot operating systems (Windows 10/11, macOS) and complex software applications.
- Manage and update the Help Desk ticketing system to ensure timely resolution.
- Monitor network performance and assist in the implementation of security patches.
- Collaborate with vendors to resolve hardware warranty claims and service issues.
- Maintain accurate documentation of all support tickets and technical procedures.
Qualifications
- Minimum of 3 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Active Directory, Group Policy, and Microsoft Office Suite.
- CompTIA A+ certification or equivalent technical experience is required.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently as well as part of a collaborative team.
- Willingness to lift and carry IT equipment (up to 50 lbs) when necessary.