Job Description
Are you a tech-savvy problem solver looking for an exciting opportunity in the heart of North Carolina? Apex Digital Solutions is urgently hiring an IT Support Specialist to join our dynamic team in Charlotte, NC. We are looking for individuals who are passionate about technology and dedicated to delivering exceptional service to our clients.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern office environment with a collaborative culture.
- Flexible work hours and remote work options available.
The Role:
We are seeking a detail-oriented professional to manage our IT infrastructure and provide top-tier technical support to our employees. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to hear from you immediately.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage and resolve incoming Help Desk tickets efficiently and accurately.
- Perform routine maintenance, updates, and troubleshooting on workstations and servers.
- Assist in the deployment, configuration, and testing of new hardware and software.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with the network engineering team to ensure system stability and security.
- Conduct regular user training sessions on software usage and security best practices.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of professional experience in IT Support or Help Desk roles.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Familiarity with Active Directory, TCP/IP, DNS, and basic networking concepts.
- Certifications such as CompTIA A+ or Network+ are a significant plus.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently as well as part of a cross-functional team.