Job Description
Join our award-winning IT team in Charlotte's thriving tech hub! InnovateTech Solutions is seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations team, you'll empower users through cutting-edge solutions while advancing your career in one of America's fastest-growing tech markets.
We offer competitive benefits, professional development stipends, and a hybrid work model that balances office collaboration with remote flexibility. If you thrive in dynamic environments and excel at solving complex technical challenges, this is your opportunity to make a tangible impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Implement and maintain Active Directory, VPN configurations, and cloud infrastructure
- Diagnose and resolve system outages with 95% first-contact resolution rate
- Deploy security patches and updates across 500+ endpoints
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service-level agreements
- Support migration projects to Windows 11 and Microsoft 365
Qualifications
- 3+ years in enterprise IT support with Windows Server administration
- CompTIA A+, Network+, and Security+ certifications required
- Expertise in Active Directory, Group Policy, and PowerShell scripting
- Experience with ticketing systems (ServiceNow/Jira) and remote monitoring tools
- Strong understanding of TCP/IP, DNS, and network protocols
- Excellent communication skills with ability to translate technical concepts
- CCNA or equivalent network certification preferred