Job Description
Are you a technical problem solver ready to make an impact?
We are urgently hiring an IT Support Specialist to join our dynamic team in Baltimore, MD. If you thrive in a fast-paced environment and enjoy helping people navigate technology, we want to meet you.
In this role, you will be the first line of defense for our employees, ensuring seamless IT operations and driving user satisfaction. You will work closely with our senior engineering team to implement robust technical solutions.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career advancement in a growing tech hub.
- Modern work environment with flexible hours.
Don't miss this chance to elevate your career in Baltimore's booming tech scene!
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for employees.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and maintain computer inventory, peripherals, and mobile devices.
- Configure and deploy new workstations and operating systems (Windows/macOS).
- Ensure data security and compliance with company IT policies and protocols.
- Document all incidents, solutions, and requests in the ticketing system.
- Assist in the administration of Active Directory and network resources.
Qualifications
- High school diploma or GED; Associate degree in Computer Science, IT, or related field preferred.
- 2-4 years of professional experience in IT Support or Help Desk.
- CompTIA A+ Certification is a strong plus.
- Strong knowledge of Microsoft Windows 10/11, Office 365, and Active Directory.
- Excellent troubleshooting skills with a focus on customer service.
- Ability to lift and set up computer equipment (up to 40 lbs).